Shipping & Handling:

Most of our orders to addresses in the United States are shipped by USPS Priority Mail and a few by USPS First Class Mail. The USPS website states that delivery time for this service is generally 1-3 days once a package ships. We've chosen to use USPS Priority Mail to ship most orders because it is usually less expensive than UPS and often just as fast as express mail. Presently we do not offer express or overnight delivery. Orders to Canada, Australia and New Zealand are shipped by air mail or by priority mail international. Please allow 6-10 days or more for delivery time to Canada. Additional delivery time may be required for other international destinations.

Shipping & handling rates in the USA are based on the weight of the items purchased, the shipping zone and the USPS priority mail shipping rates chart. Shipping zones are determined based on the distance from the Writer's Bloc zip code (97222) to the ship-to address zip code. International shipping rates are calculated similarly based on the USPS international priority mail shipping rates chart (Canada is Group 1).

Please take care and make sure that the ship-to address provided with your order is correct in order to prevent any shipping delays or additional shipping charges. If you will not be home when the post office delivers your package, or if there is not a secure place to leave it, we might suggest shipping your order to a business address or to another secure address.

Refund, Return, Exchange and Cancellation Policies:

We will gladly issue a credit or refund for brand new, uninked, unmarked merchandise returned within 30 days of the order date. IMPORTANT: Please contact us by phone (503-442-0908) or email (info@shopwritersbloc.com) for a Return Merchandise Authorization number (RMA) before returning any merchandise. RMA numbers are valid for 15 days from the date issued and cannot be extended or re-issued. We will not accept returns without an RMA number and they may be returned to sender with a charge for return shipping costs.

Merchandise returns must be in resaleable condition. Carefully re-pack the item, using the original packing materials if possible. Customer must pay for the return shipping costs. We recommend that you insure the package, as you are responsible for risk of loss on all returned packages. We also recommend that you make sure to pack the item carefully for return, as we will not issue credit for any product damaged in transit back to us due to poor packaging. Please return your package to: Writer's Bloc, 4230 SE King Rd #120, Portland, OR 97222

Exchanges are handled in the same way as refunds. Return the item(s) you want to exchange as described above and we will credit your credit card when the items(s) arrive at Writer's Bloc. To get the merchandise you want, please place a brand new order on the www.shopwritersbloc.com website.

For fountain pen problems see our FAQ section below.

Once an order has already been shipped it will not be possible for us to cancel it. However, any new, unmarked merchandise may be returned within 30 days for a refund or credit of the merchandise cost.

Back Ordered Merchandise:

Occasionally there may be an insufficient quantity of merchandise to completely fill your order. In this instance, often we will promptly ship the item(s) that are in stock and indicate the quantity and which item(s) are back ordered on your packing slip. We will ship the back ordered item(s) as soon as possible with no extra shipping cost to you (usually within 2-3 weeks). If there is an unusually long delay of 50 days or more, Writer's Bloc may cancel the back ordered merchandise from your order. You may also contact us at any time to cancel any back ordered merchandise from your order. Please accept our apologies for any inconvenience this may cause you.

Frequently Asked Questions:

Why can't I choose a cover color or design for Clairefontaine products?

When we import Clairefontaine products from France we are not able to choose specific colors or designs. The shipments we receive have a mixed batch of colors and designs, so we are not always able to predict which colors we will have in stock. Since people love Clairefontaine products for their outstanding paper quality, many feel that the cover design is not important. However, if you have a preference please let us know during the ordering process and we will do our best to accommodate you.

Do you have a retail store location?

We did have a retail shop located on NW 23 Avenue in Portland, Oregon but it is no longer there. We are in the process of looking for a new retail space. If you wish to be informed of our new address when we reopen, please send us an email requesting that you be added to our email list. In the meantime, you can continue to shop Writer's Bloc online or send us an email if you have any questions about our products. Thanks for your patience while we look for just the right spot.

If I live in the Portland, Oregon area can I pick up my order?

Since we do not have a retail store location we do not offer order pick-up for local customers. If this ever changes we will be sure to let you know by email and on the website. In the meantime, we do offer the lowest shipping rates for local customers.

Why doesn't Writer's Bloc provide overnight shipping?

Since we have chosen not to offer this as one of the shipping choices during order checkout there is no way to automatically have an order shipped this way. Because overnight shipping has to be processed manually and involves extra communication with a customer it delays shipping by one or two days. By that time the order really isn't being shipped "overnight". We find that our usual method of shipping by priority mail is often just as fast since it usually takes only two or three post office business days to deliver.

My order needs to be shipped to Canada. Why can't I find my province listed among the list of states?

First, select the ship-to country as "Canada", then the list of states will change to a list of provinces that you can select from.

Do you ship orders internationally?

Presently we do not ship to any countries other than the USA, Canada, Australia and New Zealand. We choose to limit the countries we ship to due to very high shipping costs (example: $35.00 to ship a couple of notebooks) and the high risks associated with shipping to many foreign countries. If we offer shipping to any foreign countries in the future we will be sure to announce this on our website.

When will Writer's Bloc charge my credit card?

Writer's Bloc does not charge your credit card immediately when you place your order, rather, we charge your credit card as the order is packaged and shipped out. Any changes made to your order prior to shipping it such as order cancellation or product subtractions will be reflected in the actual charges when we process your credit card.

What should I do if one of the fountain pens I ordered is defective?

Retailers (including Writer's Bloc) are not responsible for defects in fountain pens. Many fountain pens have a warranty and should therefore be returned to the distributor if they are performing poorly or if there is a defect. The distributor will either repair or replace the defective fountain pen for you. We recommend contacting the distributor before returning your pen.

Platinum President and 3776 Fountain Pens have a one year warranty and should be returned to:
Luxury Brands, LLC
205 Longshore Way
Fayetteville, GA 30215
Phone: 770-881-7131
info@lux-brands.com

Pelikan Tradition and Souveran Pens come with a 3 year warranty and should be returned to:
Chartpak Inc.
One River Road
Leeds, MA 01053
Phone: 1-800-628-1910 x240
penrepair@chartpak.com

LAMY Pens have a lifetime warranty:
FiloFax
372 Danbury Road Ste. 171
Wilton Ct. 06897
Phone: 1-800-345-6798
filofaxusa@filofaxinc.com

Aurora Pens
Please contact Kenro Industries Online Service Center:
https://secure.kenroindustries.com/Step2.aspx?bid=3