Shipping & Handling:
Most of our orders to addresses in the United States are shipped by USPS Priority Mail and a few by USPS First Class Mail. The USPS website states that delivery time for this service is generally 2-3 business days once a package ships, from our experience it occasionally takes a day or two longer. We've chosen to use USPS Priority Mail to ship most orders because it is usually less expensive than UPS/Fed Ex and often just as fast as express mail. Presently we do not offer express or overnight delivery, however, if it's possible we go out of our way to expedite the order processing when a "rush" is requested. Orders to Canada, Australia, New Zealand, France, Spain, Netherlands, Sweden, UK and Germany are shipped by air mail or by priority mail international. Please allow 6-10 days or more for delivery time to Canada. Additional delivery time may be required for other international destinations.
Shipping & handling rates in the USA are based on the weight of the items purchased, the shipping zone and the USPS priority mail shipping rates chart.
Shipping zones are determined based on the distance from the Writer's Bloc zip code (97222) to the ship-to address zip code. International shipping rates are calculated similarly based on the USPS international priority mail shipping rates chart
Shipping within the USA is free for fountain pens valued at $200.00 or more and discounted for fountain pens valued between $100.00-$199.99 (does not apply to other items ordered at the same time).
Please take care and make sure that the ship-to address provided with your order is correct in order to prevent any shipping delays or additional shipping charges. If you will not be home when the post office delivers your package, or if there is not a secure place to leave it, we might suggest shipping your order to a business address or to another secure address. Occasionally packages are sent with "signature required" upon delivery. If this could cause a problem please let us know during order check-out, however, if you decide to opt-out of the delivery confirmation service we will not assume responsibility for replacing the order if it is lost during shipping.
If a package fails to arrive in a timely fashion here is what you can do: (1) You can check with family members, neighbors, coworkers or others who may have accepted your package if you were unable to receive it, (2) If you were not at home during a delivery attempt, the delivery carrier may have placed your order near your door, but out of plain view. Check for the package in areas that might be hidden or out-of-the-way, (3) You can look for your tracking confirmation in your shipping confirmation email, (4) If possible please speak to your postal carrier or local post office about it using the information provided online with your tracking number. If the package is misdelivered we would like to give USPS the chance to retrieve it. For lost packages, we will include the information you receive from your local post office in the official claim that we file with USPS for lost/misplaced packages. If you still have not received your past due order after following the steps above you can email us
for assistance.Refund, Return, Exchange and Cancellation Policies:
We will gladly issue a credit or refund for brand new, uninked, unmarked merchandise returned within 30 days of the order date. IMPORTANT: Please contact us by email
(firstname.lastname@example.org) for a Return Merchandise Authorization number (RMA) before returning any merchandise. RMA numbers are valid for 15 days from the date issued and cannot be extended or re-issued. Obtaining an RMA number does not guaranty a refund. We will not accept returns without an RMA number and they may be returned to sender with a charge for return shipping costs. Please write the RMA # on the outside of your return package.
Merchandise returns must be in resaleable condition. Carefully re-pack the item: (1) Using the original packing materials if possible or a new or rigid box with the flaps intact, (2) Provide internal protection by wrapping each item separately, surrounding each item with 1/2" to 1" of cushioning and using packing material to ensure the contents do not move when the container shakes, (3) Pay special attention to notebook corners. Customer must pay for the return shipping costs. We recommend that you insure the package, as you are responsible for risk of loss on all returned packages. We also recommend that you make sure to pack the item carefully for return, as we will not issue credit for any product damaged in transit back to us due to poor packaging. Please write the RMA # on the outside of the package and return it to: Writer's Bloc, 4230 SE King Rd #120, Portland, OR 97222Note
to PAYPAL users: When returning merchandise you must specify whether you would rather have a refund or an in-store credit. Paypal may charge a small non-refundable fee during your refund transaction that will be deducted from the total amount of your refund. If you wish to avoid these charges you may request a Writer's Bloc in-store credit instead.Note
to Credit Card users: After 30 days we will no longer issue a refund to a credit card but may issue an in-store credit as an alternative.
Any damaged items or discrepancies with your order must be reported to Writer's Bloc within 3 days of delivery or USPS delivery confirmation date.
Exchanges are handled in the same way as refunds. Return the item(s) you want to exchange as described above and we will give you a refund or in-store credit when the items(s) arrive at Writer's Bloc. To get the merchandise you want, please place a brand new order on the Writer's Bloc website
For fountain pen problems see our FAQ section below.
Once an order has already been shipped it will not be possible for us to cancel it. However, any new, unmarked merchandise may be returned within 30 days of the purchase date for a refund or credit of the merchandise cost.
(Note: Products on our website may appear larger or smaller than actual size. Product design and color may be changed by the manufacturer without notice. Actual product colors may be different than the color displayed on your computer monitor.)Back Ordered Merchandise:
Occasionally there may be an insufficient quantity of merchandise to completely fill your order. When this happens generally we will (1) ship the items we have in stock to you, (2) cancel the out of stock items from your order, and (3) adjust the order/shipping amount accordingly.
Infrequently there are exceptions. Under some circumstances Writer's Bloc may either (1) contact you by email before shipping the order or (2) ship the in stock items right away and ship the back ordered items as soon as possible with no extra shipping cost to you (usually within 2-3 weeks). If there is an unusually long delay of 50 days or more, Writer's Bloc may cancel the back ordered merchandise from your order. Writer's Bloc may also cancel back ordered item(s) from your order due to other circumstances (for example: the item has been discontinued or is considered a special order item).
Please let us know in the comments section during order checkout if you have any special requests if a back order occurs. You may also contact us at any time to cancel any back ordered merchandise from your order. Please accept our apologies for any inconvenience this may cause you.
If you are interested in a product that is out of stock please feel free to let us know by email
which products you are interested in and we can notify you by email when they are back in stock.Credit Card Payments:
All orders paid using a credit card are subject to billing address verification. The address that you enter as your billing address must be the address at which you receive your credit card statement. All orders for which the billing address does not match are subject to cancellation without prior notice.
Orders with a shipping address different from the stated billing address may require additional verification. We reserve the right to require additional documentation or cancel your order.